Welcome to Sue Runyon Designs. I specialize in quality, hand-crafted jewelry designs in freshwater pearls and gemstone beads with professional, classic stringing.
My website: http://www.suerunyondesigns.com
More info on my wholesale policies:
For your safety and convenience I prefer PayPal payments. With PayPal I will never see any of your credit or bank card information. You may use PayPal even if you do not have a PayPal account.
For international shipments buyers are responsible for all custom fees, duties and taxes associated with their home country. All customs forms will be marked as merchandise. There are no exceptions.
Certain countries such as Italy and Poland prohibit importation of jewelry. I cannot ship to those countries. If you live in a country such as the UK or Spain where jewelry imports are restricted and require additional expensive postage, you will have to pay the difference before I will ship your order. I will pay up to $2 over the actual shipping cost. Anything more is up to the buyer to pay.
Listed items are in stock (except for custom orders) and ready to send as soon after payment is confirmed as possible--often by the next business day. Feel free to contact me about specific shipping dates.
For US Shipping:
I ship by USPS First Class mail which runs 3+ days for delivery. If you need a faster delivery method, please contact me. For small items I package them in a secure padded mailer. All others are securely wrapped and boxed.
An upgrade to USPS Priority shipping (2-3 days) is a flat rate of $6.25 regardless of number of items.
REFUNDS AND EXCHANGES
If you are not satisfied with your order for any reason, return within 30 days from date of purchase for a full refund of the price of the item or an exchange if you prefer. Refunds for custom orders will be reviewed on a case by case basis. Items must be returned in original, new condition. Shipping and handling charges are not refundable except in the event that I sent you a defective or incorrect item. It is best to insure your return as I cannot be responsible for lost or misdirected items. Obtain return authorization by phone or e-mail before sending so I know to expect your return. Use conscientious packing procedure. Enclose the packing slip or your contact information so the refund is properly credited to you. Please, do not hesitate to contact me if you have a question. Your satisfaction is very important to me.
If you have had an item break, I will do repairs if possible. If the 30 day return period is up, I will determine if there is a charge depending on circumstances and you must pay postage both ways. I work hard to make jewelry that is meant to last.
Contact me at:
ADDITIONAL POLICIES AND FAQS
I work with natural materials which may have inherent flaws. I do my best to describe and photograph items accurately.
All items come packaged in plastic zip bags. If the item has silver components, store the item in the bag to help keep it from tarnishing. Also, remember to never spray pearls with perfumes or personal care products!
My designs are hand-crafted and packaged in my smoke and pet free studio.
If you would like to receive my occasional newsletter with sales notices, new item updates and jewelry buying tips and trends you can sign up at: http://www.suerunyondesigns.com
God Bless, Sue Runyon
"Whatever you do, work at it with all your heart, as working for the Lord, not for men." Col. 3:23